This Shipping & Delivery Policy outlines the operational procedures, fulfillment timeframes, and transit protocols applicable to all purchases made through petsnpotions (petsnpotions.com). By placing an order with us, you accept the shipping terms and conditions set forth below.

1. Merchant & Dispatch Address Information

All orders are processed and dispatched directly from our registered operational facility:

• Business details
• Pets N Potions
• 9 Turner Ave
• Lanesfield,
• Bilston WV14 9BG
• United Kingdom
• Customer service contact
• [email protected]

2. Regional Scope of Delivery

We specialize in supplying beauty tools (including makeup brushes and cosmetic sponges) exclusively to customers located within Europe and the United States. Orders placed for delivery outside these designated destination territories will not be fulfilled.

3. Order Processing & Transit Timeframes

• Order Processing Time: All orders undergo verification, quality checks, and packaging at our facility prior to dispatch. Standard order processing typically takes 1 to 2 business days.
• Logistics Carriers: We partner with premier international couriers—including DHL Priority, FedEx Priority, and UPS Priority—to handle international transportation.
• Standard Transit Time: Estimated delivery time to destination addresses in Europe and the United States ranges between 2 and 4 business days following initial dispatch.
• Total Estimated Timeframe: Total time from purchase placement to physical delivery generally spans 6 to 14 business days (comprising 1–2 business days processing plus 5–12 business days in transit).

4. Automated Shipment Tracking

To maintain complete transparency throughout the delivery process, automated tracking update emails are automatically issued to the email address provided during checkout at key operational milestones:

• Order Dispatch: Confirmation containing tracking reference codes upon carrier collection.
• Transit & Sorting Hubs: Automated notifications as the shipment moves through intermediate carrier facilities.
• Local Delivery Assignment: Advance notice when the parcel is assigned to local courier personnel for final delivery.

5. Delayed Deliveries & Investigations

If a shipment exceeds the standard transit timeframe (12 business days post-dispatch):

• Formal Trace Inquiry: Customers are invited to notify our support team at [email protected]. Upon contact, we will initiate a formal trace investigation with the respective carrier.
• Resolution Commitment: Based on the carrier’s verified findings regarding parcel status, we will provide a complete resolution, which may include issuing a full order refund or sending a replacement dispatch at no extra cost to the customer.

6. Risk of Loss & Statutory Consumer Protections

In strict adherence to statutory consumer protection regulations across Europe and global commercial standards, the risk of loss or damage to items during transit remains fully with petsnpotions. Risk of loss transfers to the customer only when physical possession of the items is obtained by the customer or a designated representative at the delivery location.