Terms of Service – Pets N Potions

OVERVIEW

Welcome to PETS N POTIONS LTD! These Terms & Conditions govern your use of our website and services. By accessing our website or purchasing from us, you agree to comply with these Terms & Conditions. Please read them carefully before using our website.

1. General Information

Business Name: Pets N Potions

LTD Name: PETS N POTIONS LTD

Company Number: 17050588

Business Email: support@petsnpotions.com

Business Phone: +44 1902 880188

Physical Address: 9 Turner Ave, Lanesfield, Bilston WV14 9BG, United Kingdom

2. Acceptance of Terms

By accessing this website or placing an order, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these Terms, please do not use our website or services.

3. Products and Availability

Product Information

We make every reasonable effort to ensure that product descriptions, images, specifications, and prices are accurate. However, errors may occasionally occur. We reserve the right to correct any errors, inaccuracies, or omissions without prior notice.

Availability

Product availability may change without notice. We reserve the right to modify, discontinue, or limit the availability of any product at any time.

4. Pricing and Payment

All prices displayed on our website are in GBP (£).
Prices do not include shipping charges unless otherwise stated.
Payment must be made in full before an order is dispatched.
We accept secure payments through approved payment providers.

5. Order Processing and Handling

Order Confirmation

After placing an order, you will receive an order confirmation email confirming that your order has been received.

Order Cancellation

If you need to cancel or modify your order, please contact us as soon as possible.

Once an order has been processed or dispatched, it may no longer be possible to cancel or amend it.

6. Shipping and Delivery

Handling Time:

0–1 business day

Transit Time:

2–3 business days

Total Delivery Time:

2–4 business days

Shipping Charges:

Orders under £200: £5.99 shipping fee
Orders of £200 or more: FREE Shipping

If you experience any delivery issues, please contact our customer support team promptly.

7. Returns and Refunds

We accept eligible returns within 14 days of receiving your order.

Returned items must:

Be unused.
Be in their original packaging.
Be in the same condition as received.

Refunds are generally processed within 7 business days after the returned item has been inspected and approved.

Certain products, including personalized items and products that cannot be returned for hygiene reasons, may not be eligible for return.

Please refer to our Return & Refund Policy for complete details.

8. User Accounts

If you create an account on our website:

You are responsible for maintaining the confidentiality of your login credentials.
You are responsible for all activities carried out under your account.
Please notify us immediately if you believe your account has been accessed without authorization.

9. Intellectual Property

All website content, including text, graphics, logos, images, product descriptions, and other materials, is the property of PETS N POTIONS LTD or its licensors and is protected under applicable intellectual property laws.

You may not reproduce, distribute, copy, or use any content without our prior written permission.

10. Privacy

Your privacy is important to us.

Please refer to our Privacy Policy for information about how we collect, use, and protect your personal information.

11. Limitation of Liability

To the maximum extent permitted by law, PETS N POTIONS LTD shall not be liable for any indirect, incidental, consequential, or special damages arising from the use of our website or products.

We are also not responsible for delays or failures caused by events beyond our reasonable control, including natural disasters, strikes, courier disruptions, or other force majeure events.

12. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Changes to These Terms

We reserve the right to update or modify these Terms & Conditions at any time.

Any changes will become effective immediately upon publication on this page.

We encourage customers to review these Terms periodically.

14. Contact Information