Welcome to the Pets N Potions FAQ section! We’ve answered some of the most common questions to help make your shopping experience simple and hassle-free.
Q: What products do you sell?
A: We offer a wide range of premium pet products, including pet beds, toys, collars, harnesses, leashes, feeding accessories, travel accessories, and other everyday essentials for dogs and cats.
Q: How can I place an order?
A: Simply browse our products, add your desired items to your shopping cart, and proceed to checkout. We accept secure online payments through Stripe, including major debit and credit cards.
Q: What is the shipping time for my order?
A:
Handling Time: 0–1 business day
Transit Time: 2–3 business days
Total Delivery Time: 2–4 business days
Q: How much does shipping cost?
A:
- Orders under £200: £5.99 shipping fee
- Orders of £200 or more: FREE Shipping
Q: Do you ship internationally?
A: Currently, we only ship within the United Kingdom.
Q: Can I track my order?
A: Yes. Once your order has been dispatched, you may receive a shipping confirmation email containing tracking information (where available).
Q: What is your return policy?
A: We accept returns within 14 days of delivery. Returned items must be unused, in their original packaging, and in the same condition as received.
Q: How long will it take to receive my refund?
A: Approved refunds are typically processed within 7 business days after we receive and inspect the returned item.
Q: My item arrived damaged or incorrect. What should I do?
A: Please contact us as soon as possible. We’ll investigate the issue and arrange an appropriate solution, including a replacement or refund where applicable.
Q: How can I contact customer support?
A:
Email: support@petsnpotions.com
Phone: +44 1902 880188
Q: Are your products safe for pets?
A: Yes. We carefully source our products from trusted manufacturers. However, we recommend supervising your pet while using toys or accessories.
Q: Can I cancel or modify my order?
A: Please contact us immediately if you need to cancel or modify your order. We’ll do our best to assist if it has not yet been processed or dispatched.
Q: Do you offer gift cards?
A: At this time, we do not offer gift cards.
Q: Is it safe to shop on your website?
A: Yes. Our website uses SSL encryption, and all payments are securely processed through Stripe.
Contact Information
Business Name: Pets N Potions
LTD Name: PETS N POTIONS LTD
Company Number: 17050588
Business Email: support@petsnpotions.com
Business Phone: +44 1902 880188
Physical Address: 9 Turner Ave, Lanesfield, Bilston WV14 9BG, United Kingdom