Pets N Potions is a UK-based online pet accessories business operated by PETS N POTIONS LTD. Petsnpotions.com is the company’s current official online store, serving customers throughout the United Kingdom.
PETS N POTIONS LTD is registered in England and Wales under company number 17050588. Our registered business address and customer support details are provided below and are also available across our website.
Our Business
We provide a focused range of everyday accessories for dogs and cats. Our aim is to make it easier for pet owners to find useful products with clear information, transparent prices, and straightforward ordering and delivery terms.
Our current product range includes:
Dog and cat toys
Pet beds and comfort products
Dog harnesses and leashes
Feeding accessories
Grooming products
Walking and travel accessories
Other everyday pet essentials
We are continuing to develop our online catalogue and add products that are suitable for the needs of UK pet owners.
Clear Product Information
We want customers to understand what they are purchasing before placing an order. Our product pages provide relevant information such as:
Product description
Price and availability
Materials and colours
Size, dimensions, or weight where applicable
Intended use
Care instructions
Product images
Customers should select products that are appropriate for their pet’s size, age, and behaviour. We recommend supervising pets when they use toys or accessories and checking products regularly for signs of wear or damage.
Ordering and UK Delivery
We currently accept orders for delivery within the United Kingdom. All prices displayed on our website are in British pounds.
Our standard delivery information is:
Order processing time: 0–1 business day
Estimated transit time: 2–3 business days
Estimated total delivery time: 2–4 business days
Orders under £200: £5.99 shipping
Orders of £200 or more: Free shipping
The applicable shipping charge is displayed during checkout before payment is completed. Further information is available in our Shipping Policy.
Payments, Returns and Refunds
Payments are processed securely through our payment provider. Pets N Potions does not store customers’ complete debit or credit card details on its website.
Eligible products may be returned within 14 calendar days of delivery, subject to the conditions stated in our Return and Refund Policy.
Customers should contact us before returning an item. If an order arrives damaged, faulty, incomplete, or incorrect, please provide the order number, a description of the issue, and photographs where applicable.
Customer Support
Our customer support team can assist with:
Product enquiries
Order confirmation
Delivery and tracking questions
Order cancellation requests
Damaged or incorrect products
Returns and refunds
Payment-related enquiries
Customers can contact us by email, telephone, or through the Contact Us form on this website.
Official Business Information
Trading Name: Pets N Potions
Legal Company Name: PETS N POTIONS LTD
Company Number: 17050588
Registered in: England and Wales
Official Website: https://petsnpotions.com/
Business Email: support@petsnpotions.com
Business Phone: +44 1902 880188
Registered Business Address: 9 Turner Avenue, Lanesfield, Bilston, WV14 9BG, United Kingdom
Customer Support Hours
Monday to Friday: 10:00 AM–8:00 PM
Saturday and Sunday: Closed