At PETS N POTIONS LTD, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or purchase our products. By using our website, you agree to the practices described in this Privacy Policy.

    1. Information We Collect

    We may collect the following types of information:

    Personal Information

    When you place an order, create an account, subscribe to our newsletter, or contact us, we may collect:

    • Full name
    • Email address
    • Phone number
    • Billing and shipping address
    • Payment information (processed securely by third-party payment providers)
    • Order history
    • Any information you voluntarily provide to us

    Non-Personal Information

    We may automatically collect:

    • IP address
    • Browser type and version
    • Device information
    • Operating system
    • Website usage data
    • Cookies and similar technologies

    2. How We Use Your Information

    We use your information to:

    • Process and fulfill your orders.
    • Deliver products and provide order updates.
    • Respond to customer enquiries and support requests.
    • Improve our website, products, and customer experience.
    • Send promotional emails and newsletters (only if you have opted in).
    • Detect fraud and maintain website security.
    • Comply with applicable legal and regulatory obligations.

    3. Payment Information

    We do not store your debit or credit card details.

    Payments are securely processed through trusted third-party payment providers that use industry-standard encryption and security measures.

    4. How We Protect Your Information

    We take appropriate technical and organizational measures to safeguard your personal information, including:

    • SSL (Secure Socket Layer) encryption
    • Secure payment processing
    • Restricted access to personal data
    • Regular security monitoring

    Although we take reasonable precautions, no method of internet transmission or electronic storage is completely secure.

    5. Sharing Your Information

    We do not sell, rent, or trade your personal information.

    We may share your information only when necessary with trusted third parties, including:

    • Shipping and courier companies for order delivery.
    • Payment processors for secure payment transactions.
    • Website hosting, analytics, and technical service providers.
    • Government authorities where required by law.

    All service providers are required to protect your information and use it only for the services they provide.

    6. Cookies

    Our website uses cookies and similar technologies to:

    • Improve website functionality.
    • Remember your preferences.
    • Analyse website traffic.
    • Enhance your shopping experience.

    You can manage or disable cookies through your browser settings. However, some website features may not function properly if cookies are disabled.

    7. Your Rights

    Depending on applicable UK data protection laws, you have the right to:

    • Access the personal information we hold about you.
    • Request correction of inaccurate information.
    • Request deletion of your personal information where legally permitted.
    • Object to or restrict certain processing activities.
    • Withdraw your consent for marketing communications at any time.
    • Request a copy of your personal data.

    To exercise your rights, please contact us using the details below.

    8. Third-Party Websites

    Our website may contain links to third-party websites.

    We are not responsible for the privacy practices or content of external websites. We encourage you to review their privacy policies before providing personal information.

    9. Children’s Privacy

    Our website is not intended for children under the age of 16.

    We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will delete it promptly.

    10. Changes to This Privacy Policy

    We may update this Privacy Policy periodically to reflect changes in our business practices or legal obligations.

    Any updates will be posted on this page, and the revised policy becomes effective immediately upon publication.

    11. Contact Information

    Business Name: Pets N Potions

    LTD Name: PETS N POTIONS LTD

    Company Number: 17050588

    Business Email: support@petsnpotions.com

    Business Phone: +44 1902 880188

    Physical Address: 9 Turner Ave, Lanesfield, Bilston WV14 9BG, United Kingdom