At PETS N POTIONS LTD, we are committed to delivering your orders quickly, safely, and transparently. This Shipping Policy outlines our delivery process in accordance with UK consumer law.

    1. Order Processing Time

    All orders are processed within:

    • 0–1 business day (Monday–Friday)

    Orders placed on weekends or public holidays will be processed on the next working day.

    Once your order is processed, it will be dispatched promptly.

    Order Cut-Off Time: 5:00 PM (GMT)

    2. Delivery (Transit) Time

    Transit Time:

    • 2–3 business days (United Kingdom)

    Total Delivery Time:

    • 2–4 business days (Processing + Transit)

    Please note:

    • Delivery times are estimates and may vary due to courier delays, weather conditions, or peak periods.
    • We are not responsible for delays caused by third-party courier services.

    3. Shipping Costs

    We offer simple and transparent shipping rates:

    • Orders under £200: £5.99 shipping fee
    • Orders of £200 or more: Free shipping

    All shipping costs are clearly displayed at checkout. There are no hidden charges.

    4. Shipping Coverage

    We currently ship to:

    • United Kingdom (England, Scotland, Wales, and Northern Ireland)

    If international shipping becomes available, this policy will be updated accordingly.

    5. Order Tracking

    Once your order has been dispatched, you may receive a shipping confirmation email with tracking information (where available).

    If you do not receive tracking details, you can contact us for updates.

    6. Delivery Issues

    If you experience any issues with your delivery, including:

    • Delayed or missing orders
    • Damaged items upon arrival
    • Incorrect delivery

    Please contact us within a reasonable time, and we will assist you in resolving the issue promptly.

    7. Failed Deliveries

    If a delivery attempt fails due to:

    • An incorrect address provided
    • Customer unavailable
    • Failure to collect from the courier

    You may be responsible for:

    • Re-delivery charges
    • Additional handling fees

    Please ensure your shipping details are accurate at checkout.

    8. Compliance & Transparency

    This Shipping Policy is designed to comply with:

    • UK Consumer Rights Act 2015
    • Consumer Contracts Regulations 2013

    We ensure that:

    • Delivery times are clearly stated.
    • Shipping costs are transparent.
    • Customers are informed at every stage.

    9. Policy Updates

    We may update this Shipping Policy from time to time to reflect changes in our operations or legal requirements. Any updates will be posted on this page.

    10. Contact Information

    Business Name: Pets N Potions

    LTD Name: PETS N POTIONS LTD

    Company Number: 17050588

    Business Email: support@petsnpotions.com

    Business Phone: +44 1902 880188

    Physical Address: 9 Turner Ave, Lanesfield, Bilston WV14 9BG, United Kingdom